Rivo Connect is the client portal operated by Hybrivo ([Hybrivo legal entity name], “we”, “us”). This policy explains what we collect when you use it, why, and the choices you have. We keep it short and plain on purpose.
What we collect
- Account details: your name, work email, company and role, provided when you're invited.
- Content you share: files you upload, comments, approvals, change requests, brief sign-offs and print quote requests.
- Activity records: what was approved, commented or changed, by whom and when. This is the audit trail both sides rely on.
- Technical data: basic logs (IP address, browser, timestamps) and a sign-in cookie that keeps you logged in. We don't use advertising cookies or sell tracking data.
How we use it
- To run the portal: showing you briefs and work, recording decisions and delivering files.
- To send the emails you'd expect: sign-in links, new work to review, reminders and weekly summaries. You can turn these off with the bell icon in the sidebar (sign-in emails always send).
- To do the work you hired us for, including producing print and promotional items you request.
- To keep the service secure and fix problems.
Some features use AI to help our team, for example turning written feedback into a task list. When enabled, the relevant text (never your files unless a feature says so) is processed by our AI provider under terms that prohibit it from training on your data. AI output is reviewed by our team before it affects your work.
Who we share it with
We don't sell your information. We share it only with service providers that help run the portal, under contracts that protect it:
- Supabase: database, file storage and sign-in
- Vercel: application hosting
- Resend: email delivery
- Anthropic: AI features, when enabled
- Print and fulfillment partners, only for orders you request
We may also disclose information if the law requires it.
How long we keep it
We keep project records for as long as we work together and for a reasonable period afterward for legal and accounting purposes. Files you delete are moved to an archive so they can be recovered if deleted by mistake; our team permanently deletes archived files on request or as part of routine clean-up.
Security
Files are stored privately and shared only through expiring links. Access is invitation-only, and each company can only see its own data, a rule enforced in our database and not just in the app. No system is perfectly secure, but we work to protect your information and will tell you promptly if a breach affects you.
Your choices and rights
You can ask us to access, correct, export or delete your personal information, or to remove your account, by emailing [privacy@hybrivo.com]. Depending on where you live, you may have additional rights under local law. We'll respond within the time the law requires.
Children
Rivo Connect is a business tool and isn't intended for anyone under 18.
Changes and contact
If we change this policy in a meaningful way, we'll let you know in the portal or by email. Questions? Contact [privacy@hybrivo.com] or write to [Business mailing address].